Field Notes
BLOGS
Operating through uncertainty: the discipline of ambition
Why the best operators raise their sights precisely when signals feel noisy.
Systems at national scale: lessons from digital public infrastructure
Trust, uptime, and the human experience of services—designed together.
AI confidence: where to lean in—and where to wait
Practical thresholds for value, risk, and organizational readiness.
The choreography of change
How to move complex organizations without breaking the rhythm of delivery.
Resilience as a product
Designing for graceful failure and fast recovery at citizen scale.
Closing the knowing–doing gap in transformation
Why the boldest plans drift—and how to anchor them in frontline reality from week one.
Building Trust in Remote Teams
Strategies for fostering collaboration and accountability online.
Data Privacy in the Age of AI
Balancing innovation with user protection.
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